With the support department looking less capable, artists will be looking to publish elsewhere, and with engineers taking up the support team’s slack (BOOM), who’s looking after the infrastructure that keeps the site running, the streams streaming, and your thousands of purchased albums safely on their virtual shelves?
Neglect can kill a company, and if it doesn’t kill it, then it can leave it lurching on, even while its soul has been banished to the shadow realm.
Even if a company appears normal after a series of takeovers and disasters, its usefulness – its core offering and raison d’être – is gone or genericised.
This is why I copy every album I buy from Bandcamp to my iCloud storage. You should consider the same, folks.