McDonald’s customers have been complaining about the soft-serve machines in restaurants for years. Now, franchisees are taking matters into their own hands.
A new team made up of suppliers and franchisee owners is working on solutions to fix the notoriously broken soft-serve machines. The franchisee-led initiative will focus specifically on shake machine reliability in order to help customers order items that require these machines more often.
All I can do is say simply, finally.